Ons Keuken

Ons Keuken Support

We're here to help. Find answers below or get in touch.

Contact Us

Having an issue or want to share feedback? Send us an email and we'll get back to you as soon as possible.

Please include a description of the issue, what you expected to happen, and any relevant screenshots. This helps us resolve things faster.

Frequently Asked Questions

How do I delete my account?

Go to the Profile screen in the app and tap "Delete Account". This will permanently remove all your personal data, recipes, and household information.

How do I manage or cancel my subscription?

Subscriptions are managed through your device's app store. On iPhone, go to Settings > your name > Subscriptions. On Android, open the Play Store > Menu > Subscriptions. From there you can change or cancel your plan.

I'm not receiving the sign-in code

Check your spam or junk folder. If the email still doesn't arrive, make sure you're entering the correct email address and try again after a few minutes. If the problem persists, contact us at ons-keuken@je-be.be.

Can I share recipes with my household?

Yes. Once you're part of a household, all members can view and edit shared recipes, meal plans, and shopping lists.

How do I request a copy of my data?

Send an email to ons-keuken@je-be.be and we'll provide an export of your personal data in accordance with GDPR.

I found a bug or something isn't working

Please email ons-keuken@je-be.be with a description of what happened, what you expected, and your device model and OS version. Screenshots are very helpful.